The vehicle was downgraded and the pickup line took over an hour. The contracted model was unavailable, so they initially gave me a Kia. After coordination and waiting for 30 minutes, I was given a BMW 3 series.
When I arrived, they told me there were no cars available and asked me to pay an additional USD 99/day to switch cars or keep waiting. I insisted on not paying, so I waited over an hour before the rental company gave me the car I initially reserved. However, the car was not cleaned at all!
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