Very satisfied

The condition of the car's tires was poor. After picking up the car and driving away, I discovered a leak. By the next day, the tire was completely flat and undrivable. A nearby repair shop found a bulge in the tire, posing a safety risk. It took 30 hours for the rental company to provide a new car after numerous follow-ups with no response.

Picking up the car was easy, but returning it after hours meant no one inspected the car in person. The next day, the rental company claimed there were scratches and withheld 2500 from my credit. Still in communication with customer service...

When signing the contract, they clearly added an additional driver for over 120 euros. When returning the car, there were no issues, but after returning home, I was inexplicably charged another 50 euros for driver-related fees! I've rented from other companies abroad and never encountered this, and they didn't even inform me in advance. After settling the bill in October, I received another charge notification in December. I have no idea what these charges are! Total scam! I will never rent from Enterprise again in my life!

I asked to add an additional driver. They didn't inform me about the extra charge; they just said OK, took the driver's information, and processed it. Then, when I was billed, they charged my card directly, assuming I should know this?! How am I supposed to know there's an additional fee for adding a driver? This was my first time adding a driver.