Convenient shuttle service, just a 3-minute ride to the store with hardly any waiting time. They upgraded us for free to a Nissan X-Trail with only 80,000 km. They don't proactively provide a phone holder, but if you ask, they offer it for free and let you choose your preferred one.

Extremely satisfied

The car wasn't filled up when picked up. Although they agreed that the fuel level just needs to be the same when returning, it's hard to estimate. Pickup efficiency was low, waited for over 30 minutes. The car was average with over 60,000 kilometers. Another car rented from Thrifty had only over 10,000 kilometers, and the pickup efficiency was very high, got it in 5 minutes.

Car exceeded expectations thanks to free upgrade. I shall only use Apex from now on as they always come up the best deal anyway and their staff are great.

Good service. We did notice a big chip in the windshield after we drove away...we took it back and it was repaired on the spot (hence the slightly longer pick up time.)