It was easy to find the Rental Cars shuttle stop outside LAX airport. There were many Budget shuttles and the transfer to the store was quick. However, we waited in line at the store for 70 minutes before being attended to. The paperwork was slow and there were insurance upsells (which I declined). It took almost 2 hours before we could leave the store with the car. The staff noticed we had a lot of luggage and proactively arranged an SUV for us.

Picked up the car at 9:00, but the process was only completed at 11:00.

1. It took 2 hours to complete the paperwork and pick up the car. 2. The order was for a Ford Edge, but they replaced it with a Mitsubishi. The staff searched the parking lot for an hour, only to find out that the car wasn't there. They then replaced it with a Honda CRV. The car models kept getting smaller, and I wonder if the price changed as well. 3. The staff kept pushing additional insurance and delayed the processing of the car rental. Overall, very dissatisfied with this rental experience.

A bit far from the airport, but they provide a shuttle.

Pretty good, the car was very new!