When picking up the car, the customer service aggressively pushed several insurance options. After refusing, they said they wouldn't give me the car without insurance. Had no choice but to purchase one insurance plan, costing an extra $14 per day. The service attitude was very poor. However, when returning the car, the customer service was great, polite, friendly, and meticulous.

The Asian staff member persistently tried to sell insurance very calmly. Waited 20 minutes to get the car, could be more efficient. The car was relatively new, but after 2 days the radiator temperature suddenly rose, and the replacement car was a smaller one.

No Chinese service encountered. Pick-up time was one day earlier than scheduled (damn time difference), so an extra day's fee was added. The rental car had no power the next day and required a call for assistance.

I needed to pay extra that I wasn’t expecting. Insurance I believe. They also didn’t ask for extra drivers so I forgot to do it at the counter.

Great car and very helpful staff. First time you go there not obvious where it is and how to leave US22 but once you know its okay, if not easy to find.