Very satisfied! The car was very new, and both the staff and the inspection personnel were very friendly and efficient.

I am extremely dissatisfied with this company. I arrived at the Lyon branch to pick up my car on the morning of June 12th. After confirming that my booking was for an automatic car, I went to the 7th floor to get the car. After inspecting the car and signing off on the exterior, I found out it was a manual car. I immediately pointed out that I booked an automatic, which led to over two hours of waiting. First, they said there were no cars available and asked us to go to the counter to see what could be done. Then, they said a car was available but parked at the airport and they hadn't brought it over yet. They asked me to go to the airport with an employee to get the car, which I refused, asking them to bring it over. Initially, they said it would arrive within an hour, but it took more than two hours. I had booked a Peugeot 5008, but they brought a Citroën C4 (5-seater) without informing me first. Due to time constraints, we had no choice but to accept it. Later, I realized that the amount on the contract didn't match the amount I booked. Additionally, the staff on-site told me that the insurance I bought through the platform wouldn't count and I needed to buy their full coverage insurance, so I spent another 30 euros on full insurance. Furthermore, because of the delayed car handover, I couldn't return the car at the scheduled time yesterday. I got stuck in heavy traffic in Paris and didn't make it until 9 PM when their office was already closed.

米国での過去の経験から信頼している会社だったが、フランスでも同様に信頼できるサービスだった。

非常に使いやすくかった。 昨年、イタリアでレンタカーを借りた際には、酷い目にあったが、今回は、快適だった。

Peu d'explication quant aux boutons de la voiture, comment ouvrir le coffre par exemple, ou un bip d'assistance si la voiture roule sur les lignes blanches. Problème de gonflage des pneus survenu à peine 30 km après avoir récupéré la voiture. Carrosserie du véhicule sale à sa réception.

Fast speedy counter service. It was hard to find the staff in the car park, but the heat (sun) was adding to the stress. More signs would be helpful. Staff were helpful and fast and overall a good experience.

Booking was easy and helpful. Fast response when contacted.