Nightmare ish, glad I went early and had an American friend.

I had already selected the full insurance coverage for the rental car. When picking up the car at the store, the staff, who was an Asian-looking guy speaking English, suggested buying additional insurance for $14 a day. We refused, stating we didn’t need any other insurance since we already had full coverage. So, the $14 insurance wasn’t added. We didn’t read the rental agreement carefully before signing it as it was entirely in English, but he still added other insurance to the rental agreement. It was really an unforeseeable hidden charge.

It's okay, but the efficiency of Americans is not high.

Very enthusiastic

Esperamos bastante tiempo para recoger el auto. Sin embargo nuestro turno fue muy expedito. El vehículo en muy buenas condiciones, tal cual el anuncio.

Excelente el sistema de protección de precios. Lamentablemente un día antes de la recogida me di cuenta que había puesto mal las fechas, sin encontrar mucha información, anule la reserva y la volví a tomar con las fechas correctas, lamentablemente más caro. Al llegar la factura me cobraron ambos arriendos, contacté al servicio al cliente y de inmediato me hicieron la devolución correspondiente. Ahora que se como funciona, volvería a usar sus servicios.

I was traveling with a service dog and was told “if there is one dog hair in this car upon return, there is a $250 clean up fee”. This caused much anxiety and I ended up buying a lint roller to clean car when returning. When I got the car, there was a MacDonald cup in the door and crumbs in the console. I am glad I am the dog’s trainer because if I was disabled, I could not clean the car for them.