Great overall experience

The rental company misled us with additional charges and unauthorized fees.

Pushing various insurance and additional services

I waited almost an hour to pick up the car. I rented two identical cars, but was only given one of the reserved models. The other one, which was said to be the same class, was significantly shorter, making it very inconvenient. The car was handed to me without being cleaned, and the rear air conditioning was very poor in the hot California weather. The windshield wipers did not work properly, and the car lacked power. If I didn't compare the two cars side by side, it might have been fine, but the differences were too obvious. I requested a car change three times, but there were no available vehicles. Very disappointed, it seriously impacted my trip.

It took a hour to pick up the car.

Great car we want to buy the same one!

Great deal!