perfect experience

The car pickup process was quick and simple. Upon our arrival, everything was prepared; our rental documents and car keys were already in an envelope. This truly reflects the efficiency of the Germans.

The service is okay, but sometimes there are no cars available when picking up, even after making a reservation online. The store often doesn't want to take responsibility for the renter's losses caused by the breach, and claiming compensation is quite troublesome.

The Turkish staff member's attitude was a bit off-putting, but everything else was satisfactory. I booked a Golf and got a free upgrade to a brand new Audi A3 with navigation. Extremely happy with that. Oh, the free GPS didn't have a signal. I was going to give full marks but deducted one point for this.

I have booked COMPACT class, and I get Renault Clio (station wagon)!? Not enough space for traveling with pregnant woman and a child behind in a child seat.

App is not working perfect, especially this text input fields!

The car had a scratch on the bumper that was not documented in the rental contract, which led to 1150 Euro damage charges upon return. I did not receive a vehicle from the booked class (4 door sports sedan) but an SUV.