We were charged an extra £200 for some rebooking fee because we arrived two hours late to pick up the car. Our friends, who were also two hours late but booked with a different company, didn't have to pay this fee. This rental company doesn't care about customers' interests, and their service is very average and impersonal. I've never encountered such problems renting cars in the USA and Spain. It's so unfair! What would have happened if we didn't pick up the car that day? This kind of unfair clause from the rental company is just uncomfortable and not good service. In the future, I'll book directly with the rental company instead!
“I have got the worst experience of renting a car abroad. Vehicle was not functioning well.”
About GREEN MOTION:3.3/10
I remained on road for 6 hours on road with my family under heavy rain before getting road assistance from green motion and its associated insurance company who I paid £ 452 for 7 days to have zero excess. Plus £ 150 deposit. The clutch was broken on second day 16th of August and I dropped the car after road assistance towed our vehicle to green motion office. Finally after long long waiting of 6 hours when we reached at green motion office its employee was shouting on me by saying how did you manage to broke the clutch. I was so tired and helpless at that day said to him that I'm driving cars and trains since last 20 years. To summarise I want to get refund £150 deposit and 5 days insurance for zero excess from green motion and 5 days from Axa insurance of easy rent cars. As I used only for 2 days out of 7 days of renting with green motion. I'm not asking any compensation for ruining holidays of 7 people for our entire trip.Thanks
“great car. friendly staff. value for money but doubt i'll use again. car stank of stale smoke.”
About GREEN MOTION:7.7/10
Car was upgraded from manual fiat 500 to an automatic Volvo. Great car but it smelled of stale smoke which was so strong! I had to drive with all the windows open for the entire weekend which was a work trip. All my luggage stank, as did I! Staff were helpful, friendly and polite. The car hire charge was £20 for 5 days so it was total value for money but I doubt i'll use Green Motion again. The value for money wasn't worth the worry and stinking of smoke all weekend.
About QEEQ:10.0/10
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Very good experience
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