Very good experience

Green Motion is generally very good, but the Heathrow branch is located at the Holiday Inn which is currently being used as an asylum seekers holding area by the government and feels very insecure. Be aware that the depot does NOT open at 06:00 as reported by Qeeq and Green Motion's website but at 07:00. Note also that there is no toilet on site and no shuttle service to/from the airport apart from the hotel Hoppa bus service which is infrequent.

Absolute cowboys, out to rip you off for as much money as possible. I frequently hire cars from different companies and have only ever had one issue in all that time, when a company tried to charge me for minor damage that I was able to prove had never occurred. However, Green Motion refused to allow me to use my signature for my credit card. This is despite me walking for half an hour to the nearest cashpoint to try and re-set my PIN, which was locked. This is also despite me being a repeat customer who had hired a car from a sister office just three months ago and given them an excellent review. Instead, they gave me a hard-sell and charged me just under £100 before I knew what was happening and well aware that I was stranded in the middle of nowhere on an industrial park. This was on top of charging me and extra £50 for petrol and mileage. I will never use them again.

I was given a free upgrade when I arrived. My collection took 45mins to complete. I was initially given the keys to an automatic car but I had ordered a manual.

Picking the car up was an absolute nightmare. The person on the pickup desk dealing with us could not have been more rude and unhelpful if he tried. The handing over of the car was all ok though once we moved on from the paperwork side to handing over the car.