Very good experience

the location at edinburgh centre is very convenient as it includes free parking during your rental period. staff was very helpful.

When I went to pick up the car, the CS rep at Green Motion tried to get me to sign the check in form without looking at the car first. He then proceeded to give me attitude for wanting to look over the car before signing. I found several scratches that had to be noted, which I undoubtedly would have been charged for. The car also broke down on the way home from my trip due to a mechanical fault. Despite the breakdown being entirely out of my control, Green Motion still tried to place the blame on me several times when I called to find out what the situation was with my rental.

the worst customer service i have ever received. the manager Emon.M wouldn't give me his surname and should not be a manager of any branch of Green motion. He is the most rude and unhelpful person i have ever met

It took 40 minutes to pick up a pre-booked car. The counter staff were incredibly slow. In that time only 3 cars were booked out. A new bus load of customers then arrived and as there was no queuing system in place I had to stop the member of staff who was about to serve one of the later customers when it was my turn. The car was dirty and had lots of damage so the check took another 30 minutes. It was the worst car hire experience I have ever had.