Great car hire experience outstanding service from start to finish.

Budget didn't have a vehicle for me. I have a disabled daughter and specifically booked a minivan so we had space for luggage and wheelchair. After waiting over an hour at the rental counter I was sent to collect an "upgraded" vehicle. No vehicle in the alloted space - it had been given to someone else. In total over 3 hours before I had a vehicle and was able to leave the airport. Shockingly bad service. Never again!

Free upgrade due to the time taken to check out. Dealt with two staff / first was poor and abrupt - the second was a polar opposite!

Price drop worked well and saved an additional £30

Worst experience ever customer service poor car not ready on pick up told to come back in 30 minutes car not clean it was all about trying to sell us premium insurance never again

Great counter staff, very helpful - car could have been cleaner, but otherwise, everything was fantastic.

Booking process was good, did not have a Price drop opportunity!.

Like: We had a good car for 11 days for a little over $400. No hidden fees, no surcharges, the price we were quoted was exactly what we paid. The Budget pickup location was right at the airport, and you go accross the street to pick up the car, very simple. Would definitely fo business with them again.
Dislike: We rented a Standard Car, in the description it said a Chrysler 200 or similar, I don't see how a Volkswagen Jetta Tsi is similar to a Chrysler 200. This was my only dislike... I wish on the booking site they will give you all the possible "Standard" size vehicle options. Or better yet what each category means. But over all not bad.