Great car hire experience outstanding service from start to finish.

Thanks to Budget team, the upgraded my booked car from Corola to Camry.

Thanks

Budget didn't have a vehicle for me. I have a disabled daughter and specifically booked a minivan so we had space for luggage and wheelchair. After waiting over an hour at the rental counter I was sent to collect an "upgraded" vehicle. No vehicle in the alloted space - it had been given to someone else. In total over 3 hours before I had a vehicle and was able to leave the airport. Shockingly bad service. Never again!

Credit card charged £130 with no explanation why Car not available on pick up , so was given another, which was OK, just took a while to get the paperwork sorted

1and a half hours wait to get vehicle!

Got to the counter for collection was told there was no car, would we take another,l replied as long as it’s a soft top,was then told the car would be twenty minutes, Forty minutes later still no car,when I returned to the counter was told the car had not been returned yet, After a further thirty minutes the car turned up, No apologies no nothing just abruptly told your car is in bay whatever, We got to the car to find it had not been cleaned,the oil change light was on,the washer fluid needed filling, We filled the washer up ourselves, The car return was ok

The booking process was easy