First, there were only one or two people at the rental counter, so the waiting time was quite long. I was the fourth in line and waited for over an hour. Second, the various service charges during the process were annoying (more mentioned in other reviews). After charging me a 1400 EUR deposit for vehicle damages, I saw the car I was renting, which was covered in scratches. I immediately took a full video of the car (see attachment), went back to the counter, and the staff said that the video was not acceptable, they needed photos (deliberate difficulty?). So, I took photos and argued with her for a long time. Finally, she reluctantly noted the scratches on my rental agreement and stamped it. Third, after completing the paperwork, I found out that I wasn't given the car model I reserved. They insisted that I accept a smaller Kia. If I disagreed, the only option was a manual car, or I had to wait until an automatic one was available, with no clear time frame. There was no apology whatsoever, even though they knowingly downgraded my car model. This was deceitful! Fourth, the car key had a low battery, and on the fifth day, we had to press the key against the start button to start the car. We needed to search for a Kia store to replace the battery since the car couldn't start with the key. You can imagine my panic! I don't even want to mention my feelings further. Overall, highly not recommended!!

The staff had a very tough attitude and didn't help resolve any issues.

80 points; Information exchange between Centauro and QEEQ wasn't smooth. Originally booked for returning the car at a different location, but on-site they suggested returning it at the same place. Later, QEEQ informed me that according to the terms and conditions, the fee for returning the car at a different location cannot be refunded. Everything else was fine.

空港からのシャトルバスを見つけるのにわかりにくく、手間取りました。 また、事務所に着きシャトルを降ろされ、受付では混乱状態で、他のお客さん達でごった返していました。 何処でどのように待てばいいのか、案内がわかりにくく、皆さん困惑していました。 スタッフの要領が悪いのか3時間以上待たされました。唯一、トイレがあったことは助かりました。私達に対応してくれたスタッフは、明るく、とても感じが良かったしスムーズに手続が終わりました(10分程)。 結局ホテルに着いたときには、食事の時間は終わっていて、レセプトの方の計らいで夜食にありつけたものの、10分で食堂は閉まってしまうという慌ただしい事になってしまいました。

on vous impose 25.06 euros supplémentaire de flexi fuel charge !...