Fine but with a hiccup.

I was told to complete pre pick up registration which would mean the car would be ready to pick which I did. When I arrived my name wasn’t on the board so I went to the Avis Preferred desk as detailed in my instructions from QEEQ but they knew nothing about me and directed me back to the terminal. By now a line had formed and I had to wait half an hour. Filling in the pre pick up details was a waste of time and then caused me a delay when collecting

Seemed fine

Satisfied

We were given a Buick Encore which is much smaller than the RAV4 we booked. This meant we had to reconfigure the trunk to fit our luggage in. When we started the car a warning light came on - replace oil now. This happened each subsequent time we restarted the car. After investigation the engine oil was nearly exhausted and we spent $96 to replace it. Also the sound card didn't work. This meant no radio and also no sound when the trafficators were activated. The car clearly hadn't been inspected/serviced before we collected it. The process to communicate with Avis, in order to organise a refund of the $96 spent on replacing the engine oil, was difficult. Following return of the car we have now been promised a refund but have not yet received it. In summary not a happy experience and a poor advert for Avis In our opinion the car should not have been allocated to anyone until a full service had been undertaken. Communication with Avis is also difficult. They have an automated call handling system which takes you around in circles

I've used QEEQ before and it works fine. The $1 reserve function is great and, although not triggered in this occasion, the price drop protector is good

Waited a relatively long time to pick up the car

Good service. At Miami Airport AVIS rental counter, there was only one person ahead of me. No waiting in line, and the paperwork was done in 10 minutes. Other companies had long queues, likely taking over an hour to complete.