En el momento de devolución del vehículo/llaves tuvimos dificultades. El empleado llegó tarde al mostrador y no de muy buen humor. Al realizarle la consulta de cuando me desbloquearian el importe depósito por el combustible, me respondió de manera no del todo correcta que ese mismo día. A día de hoy todavía lo tengo pendiente de desbloquear. Me gustaría que me aclararan este asunto
The company enforced the purchase of full insurance, which I didn't appreciate. It was my first time renting an electric car, and charging it was very inconvenient—sometimes it took several hours to fully charge. Goldcar's customer service was poor. They mentioned free parking for electric cars but only stated that it applied to blue zones when asked, without explaining that you need to display a receipt on the windshield. As a result, I received a fine. I wanted to pay the fine myself, but the rental company charged a €50 management fee first and then told me to handle the payment on my own. Additionally, I accidentally drove into another country for two hours and was charged €105 without prior warning from the rental company. They did not inform me in advance that crossing into other European countries would incur a fee. Rules are strictly enforced abroad, and accidental mistakes are not accommodated.
This rental company has the longest queues at the airport, and their service attitude is extremely poor! They only give you two options: either buy additional insurance costing hundreds of euros, regardless of whether you have already purchased insurance through Zuzuche, or pay a deposit of 1400 euros along with a fuel fee of over 200 euros! Moreover, the deposit refund takes up to 28 days! Zuzuche did not inform in advance about the high deposit; when I asked customer service, they just told me to pay and said that cancellation was not an option.
They said 75 euros for full car insurance so I agreed but ended up charging me 220 for 2 days car rental. Total exploitation never rent with gold car again in my life. I thought the 220 was for holding amount on my credit card
Almost two hours waiting in the queue at the pickup point
About QEEQ:8.0/10
Easy to use. Price good.
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Customer Service
El coche ha funcionado muy bien
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