Hidden charges during vehicle pickup. I booked a Hyundai TUSON but was given a Q2. I doubt if Q2 and TUSON are in the same category. In the end, I had to pay an extra 6000 to get a Q3. This is a hidden price increase tactic. If Hertz doesn't have your reserved model, they upgrade you to a higher category for free. That's the difference.
We were sold snow chains at the counter which we were told were required by law. If this is the case they should be included in the rental? Were also quite pricey at 100 euros extra
About QEEQ:10.0/10
Excellent pricing, communication and customer service
When I visited the store a day in advance, I found out that the reservation was for a different store. The staff, knowing my situation, proactively arranged to transfer the car to the nearest store the next day. Great service.
I loved how small yet zippy it was. The only problem was the battery died on one day and while the service was super polite, I was on hold for a VERY long time, eating up a whole afternoon. Part of this was my fault. I gave them the wrong [an old] French phone number. I had to call back to fix the error and then I was listening to some pretty terrible muzak for a looooong time. Once I connected there seemed to be some confusion: I was not in the system. It didn't occur to the man that I hadn't yet even been put in the queue. Once that was cleared up it wasn't long before a serviceman helped with boosting the car. A quick tutorial on the lights, etc, when I picked the vehicle up, might have [I'm not sure why the batter died, neither was the serviceman] avoided the whole scenario. Fortunately, I didn't have a train to catch that day and it just pushed back a trip to the grocery store.
About QEEQ:8.0/10
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