Horrible service by Easirent car Service while bookiing is way easier and smooth .

The place was understaffed Car wasn't clean, only tank full hardly any automation, diagram of car on a flip chart and a signature asked no hard copy of agreement given, was told all was sent via mail. if stopped by police would be an issue same was true on drop off, diagram of car with a so-called check and signature. I was never sure if anything could've been added later. staff said they could block max 2200 usd on my credit card but could save that option against a fee of 500 + usd. after a long flight, dark outside, exhausted, many like me went along just to get out of there worst was next day when I was already in another city I discovered car wasn't cleaned, food remains and dirt on floor. worst was wheels were all different make/model with one with a different specification ( see photos) the front left tire was border line thread worthy. how a rental company can easily allow a car to be rented out is amazing.

They are the worst hire company that I have ever used, you should consider taking them off your site. Their shuttle bus took 1.5 hours to pick me up. When I picked up the car they told me that I either had to leave a deposit of $1800 on my card which I would not receive back until around 4 weeks after I dropped the car back off. The alternative was to pay them $390.00 to waiver this, this is the option I took. That fee was more than the rental fee it’s self. Absolute rip off.

Your platform is excellent and I will continue to use it in the future.

The car I was given was not road worthy. The plates were a year out of date and therefore result in a $35 on the spot fine each time the police are in view. The most appalling customer service I have ever experienced. I was in a hot room for 2 hours (after my transfer from the airport failed to show for an hour) and to top it off the rental company charged me knowingly and without my consent $140 for insurance that I already had which actually made my insurance null and void. AVOID AT ALL COSTS

I was never picked up from the airport, charged for a rental that I never received. Each time I called the Orlando office, I was placed on hold and then eventually hung up on, then when calling back, no one would answer the phone. I had to call from a different number to get someone on the line to only be told that they canceled my reservation and I would not be given a refund. This was as of 7/11/2019. Today is 7/17/19 and I have yet to receive a response as to how and when I will be refunded. I contacted the person who referred me to them and advised them to cancel as well.

Car was a disaster. Dirty, smelly, scrapped up, Poor maintenance, 2 tires needed 5-10lbs air each day. Counter staff unorganized, car turn around took almost 1 hr, and waited at airport for 1 hr to be picked up. Seats and interior so dirty we cleaned in ourselves and purchased blankets to sit on. Tank was near zero.