The wait was long..to pick up n drop off. 1st the shuttle driver picked up a person n dropped them off before taking us to get our rental which was unacceptable. Get to the counter the gentleman was not friendly it was three of us waiting one person working and the person ahead of me had issues,it was late n I was tired. the car needed maintenance hard to drive I think it needed power steering fluid. I dropped off n it was two workers n I waited 30 minutes to just to return a key n sign..The Staff was not very friendly nor helpful..but for the price I guess u get what you pay for.
“Easirent is off my list, Eastrentcars isn't but my level of confidence in them isn't what it used to”
About Easirent:3.3/10
The place was understaffed
Car wasn't clean, only tank full
hardly any automation, diagram of car on a flip chart and a signature asked
no hard copy of agreement given, was told all was sent via mail. if stopped by police would be an issue
same was true on drop off, diagram of car with a so-called check and signature. I was never sure if anything could've been added later.
staff said they could block max 2200 usd on my credit card but could save that option against a fee of 500 + usd. after a long flight, dark outside, exhausted, many like me went along just to get out of there
worst was next day when I was already in another city I discovered car wasn't cleaned, food remains and dirt on floor.
worst was wheels were all different make/model with one with a different specification ( see photos)
the front left tire was border line thread worthy. how a rental company can easily allow a car to be rented out is amazing.
Customer service was awful and very unfriendly acted very put out. We were also charged 13 dollars a day more because I didn’t have the same credit card with me that was on file and what I had pre payed for. will never rent from y’all again.
Even though I arrived at the time and day booked months in advance, they did not have a car ready. After trying to give me a smaller car, I had to wait for someone to go get a car for me. They got the car but it was painful to have to sit around and wait.
“OK, needs better customer service with pickup and drop off”
About Easirent:6.0/10
Had to call 2 times and wait for ~1 hour for pickup. Drop off back to the airport was another 3 min wait. Not acceptable.
About QEEQ:8.0/10
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Not good for 1st timers
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