When I picked up the car at the Auckland airport counter, they said that the model I needed (Highlander) was not available. They asked me to downgrade to a RAV4 or switch to a minivan.
After almost two hours of back and forth, they finally managed to get a Highlander for me, wasting a lot of time. For a big company like HERTZ, such issues are absolutely inexcusable.
Picking up and returning the car was very quick and convenient.
It would be great if a detailed return route was provided because I got lost near the airport due to unfamiliarity with the area.
Hertz rental company employees are professional and provide detailed explanations of vehicle conditions, New Zealand road conditions, driving precautions, and car insurance. Due to being a large company, there are many people picking up cars, resulting in longer waiting times. The vehicle condition is average, with several minor scratches on the exterior. Make sure to record and confirm these with rental company staff when picking up the car.
Very good, they have a store right at the airport, so you can rent a car without leaving the airport. Quite nice.
About QEEQ:10.0/10
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