The service was good. They recommended an upgrade but didn't force it. The car I got was the Audi A3 as booked, with only 10,000 kilometers on it. Although one of the brake lights malfunctioned during the trip, this is a common issue with Audis and not related to the rental company. The 1.5T A3 could still reach over 200 km/h on the unrestricted highways.

A German uncle was very enthusiastic and friendly. He didn't try to upsell and only asked once about insurance.

The staff at the airport branch were very patient and thoroughly explained the detailed charges. Their English skills were somewhat limited but communication was still manageable.

They charged me about an extra $30, even though I prepaid everything through you. Could you please help me to recover that charge? They said everything was ok, so I don’t think there should be an extra charge.