The actual car rented was completely different from the original booking. Except for the driver's seat, none of the seats could be adjusted, making it uncomfortable to sit.
The car rental company sent an inexperienced person to handle our order. They were not familiar with the process and their English was not good. They kept aggressively pushing for us to buy their insurance, repeatedly emphasizing that our insurance was from our home country and not theirs. They threatened that if there were any scratches, we would be fined 1700 euros. It was incredibly frustrating and it took almost 4 hours to complete the rental. We wasted half a day. I have no idea who will compensate for this loss. I will never use this company again.
Be sure not to buy the insurance recommended by the store. No matter what insurance you purchase on QEEQ, the store will claim you have no coverage. When you pick up the car, they'll tell you about possible scratches and then try to sell you full insurance, scaring you with potential charges up to 6000 euros. The full insurance costs around 20 euros per day, which is more expensive than the car rental. After buying the store's full insurance, they didn't even check the car when returning it. They just took the keys and let me go. I don't know if they would check more thoroughly and cause trouble if I didn't buy the insurance. This time I was misled and bought extra insurance. Next time I'll just buy full insurance on QEEQ, which is much cheaper.
About QEEQ:10.0/10
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