1. Forced additional charges for insurance at the site, no car provided if not accepted; 2. No response from customer service when calling; 3. Post-travel coordination with the rental platform was unhelpful, issues were passed on to the rental company, claiming lack of on-site evidence. Are we supposed to take photos or videos of foreign staff? 4. Extremely slow response, took three months to get a dismissive reply, stating the issue couldn't be resolved.
I booked the car for 7:00 PM. Due to an early flight arrival, I reached the company's counter at 5:50 PM, but the attendant insisted on processing my rental at 7 PM. At 6:55 PM, they still asked me to wait for 5 more minutes. After a 15-hour flight, I really wanted to get the car and rest. They had cars available, and I could have returned the car earlier if I picked it up earlier. This company is not good. In my previous rentals, I could always pick up the car as soon as there was availability. I will avoid this company in the future if possible.
I originally booked a Mazda, but they gave me a Sonata. Due to the language barrier, communication was impossible. When picking up the car, neither party inspected the car in person. When returning the car, I simply parked it in the garage and left; the staff did not inspect or confirm in person either.
“Not sure that I would use your services again or not.”
About Thrifty:8.3/10
No one in Parking Garage to assist with location the vehicle and when it was returned the lot was full had to wait for an attendant to show me where to place the vehicle.. When vehicle was picked up no one was around to go over the vehicle with me like other renters do.
About QEEQ:9.0/10
When the vehicle was dropped off they said that they would e-mail my receipt. I still don't have it and I need it.
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