The service was straightforward and hassle-free. I received the car model I had booked, and it was almost brand new with less than 4500 kilometers driven.
The service staff were polite and did not forcefully sell insurance. The efficiency of car return inspection was also high. It's just that it was hard to find the service personnel when picking up the car, but there were no major issues. When leaving with the car, the first gate was to take a ticket, which was a bit confusing at first on how to proceed, but fortunately other people in their cars gave tips.
The vehicle did not match my order; although I picked it up early, the rental company said they might not have my car even at the scheduled time. Eventually, I had to pay extra to get another car. The return location only had a box for the keys with no staff present.
I brought the required documents and prepaid the rental, but they refused to give me the car. This made my travel in Germany very inconvenient.
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