The pick-up and drop-off process was very convenient, but the staff at the store had a poor attitude. They were very enthusiastic at first, but their attitude changed immediately after I declined their upgrade sales pitch.
Used to recommending vehicle upgrades. The cross-border and cross-island fee of £309 is inconsistent with the original statement of £187, nearly doubling the cost.
There was a double charge issue. I had already paid in full on the rental website, but was charged an additional £250 rental fee and £252 deposit for damages when picking up the car. I told them I had already paid to the rental company, and they said it was a deposit. My understanding was that the deposit would be refunded upon returning the car. I contacted the rental company, and customer service assured me it was a pre-authorization and I should just pick up the car. Upon return, the damage deposit was refunded, but the £250 rental fee was not. The car company said the rental company would refund me. I called the rental company to report the issue, and the customer service mentioned they would handle it after the New Year holiday. Needing to catch a flight, I returned the car and left. Now 10 days have passed, and the car company is still verifying the issue. It seems the process in the UK is quite slow.
Much better price than other sites including the rental car companies
Pay for Car Rentals with Crypto
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
Planning to rent a car on your next journey? Subscribe to Get $100 coupons for new users！
Please enter a valid email address
Know our privacy policy - you can easily unsubscribe any time!
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Customer Service
Relevant Reviews on Europcar LONDON HEATHROW AIRPORT
Burton Brook
-
-
-
-
View more >Bernie Faraday
-
-
-
-
View more >Woodrow Jenny
-
-
-
-
View more >Joyce Bradley
-
-
-
-
View more >Nic
-
-
-
-
View more >