The staff handling the car pickup and return didn't speak English well, explained poorly, and just nodded to everything to finish the process quickly. Most of the promised terms were not fulfilled. On the first day after picking up the car, the AdBlue warning light came on (a fluid additive required only for diesel cars). Customers had to pay out of pocket at a gas station to refill it. Although the cost was small (around 20–30 RMB), this should entirely fall under the car rental company's maintenance responsibilities.
Smooth process, fluent English, very patient, and the car was brand new! They directly gave me an MG HS, which is not small for an SUV—absolutely awesome!
Staff should be trained to speak im English.
It was very hard to communicate with the gentleman who was on the counter..!!
The counter was closed while we were in Antalya Airport, Luckily Easyrentcar have send a number to communicate with them.
The supervisor was in the pick-up point which was little far. & he asked us to walk to meet him...!!!!
About QEEQ:8.0/10
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