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Search for Hertz Car Hire in London
Reviewed: Fri, Oct 4, 2024
About Hertz: 6.0 /10
We arrived at HERTZ earlier than the scheduled pickup time, and they didn't have the reserved model available. The staff said we could only choose either a fully electric car or a manual transmission vehicle, or pay double the order price to upgrade to another option. I refused and suggested waiting to see what could be done. After waiting for nearly two hours, a senior employee helped us by offering a smaller SUV model compared to what we had booked. I had reserved a compact SUV capable of fitting three 24-inch suitcases in the trunk, but we were given a subcompact SUV where only two 24-inch suitcases barely fit. After storing the luggage, there was hardly any space left—even a large bottle of mineral water couldn't fit. I've rented cars abroad five or six times before, and this was the only instance where the rental company downgraded the car model. The service at the HERTZ Heathrow Airport branch is genuinely poor. However, the vehicle itself was in good condition—very new with only a few thousand miles driven.
About QEEQ: 10.0 /10

Relevant Reviews on Hertz HEATHROW APT

Oswald Norris

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Reviewed: Sun, Sep 1, 2019
About Hertz: 2.0 /10
The actual car provided was different from the one in the order. I booked an Audi, but got a Skoda.

Andrea Conrad

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Reviewed: Sat, Jan 27, 2024
About Hertz: 2.0 /10
They did not notify me of the violation in time. After one day, they directly deducted the service fee and the fine without permission. This is very upsetting.
About QEEQ: 10.0 /10

Theodore MacAdam

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Reviewed: Wed, Jan 15, 2020
About Hertz: 10.0 /10
The service was average. When customers encounter problems, the resolution speed by the relevant departments is very slow.

Dale Clapham

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Reviewed: Mon, Mar 18, 2019
About Hertz: 2.0 /10
Price increased last minute! Reserved car not available!

Quinn Dickey

View more >
Reviewed: Thu, Oct 29, 2015
About Hertz: 10.0 /10
Great
About QEEQ: 10.0 /10

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From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 9840338128
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Service Code#9840338128

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