Overall, it was pretty good. The customer service representative was very patient during the communication process. In the end, they provided two parking cards in case one malfunctioned.
Originally booked a Peugeot 2008 with a pickup time of 10:00 AM. Arrived at the pickup location more than an hour early and was informed that an extra charge of €280 would apply if the car was picked up immediately. Decided to wait until 10:00 AM to avoid the fee. The vehicle provided was a Jeep with over 90,000 kilometers, covered in scratches. Negotiated to change the car but was initially denied. Upon further inspection, found that one of the rear seatbelts was missing a buckle. After confirming the issue, they replaced the vehicle with a brand-new Peugeot 2008. Only a €120 deposit was charged. The vehicle swap process was very smooth.
This was the worst service attitude I've ever encountered. The explanation was unclear, insurance was aggressively upsold, and charges were repeatedly applied even after fees had already been collected. What was even more unacceptable is that they charged me a pre-authorization fee of €437.4 for the lowest-class vehicle.
The service attitude was very good. After returning the car, they said the deposit would be refunded within two working days, but it was actually returned immediately.
I was assisted by a young Black staff member. The service attitude was not very good. I waited in line for about 15 minutes before it was my turn, but the whole process took an hour to complete.
About QEEQ:10.0/10
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