I told the front desk twice that I didn't need to book additional insurance, but when signing, the document still showed a daily insurance charge of several dozen dollars. After noticing the issue, they finally canceled it. Very disappointing.
When picking up the car, I explicitly asked if there were any additional charges, and the front desk clearly responded there were none—just a deposit of over $250. However, after refueling the car and returning it, I was charged $210. The invoice emailed to me included extra charges for insurance, taxes, and an additional driver, which is outright robbery! Currently waiting for communication results between the rental platform and the car rental company.
They added insurance without my consent. I never left the city, so why do I need roadside assistance coverage? The service documentation is incomplete.
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