Backstab! Renting the car was fine, returning it was also fine. But after returning home, my credit card was suddenly charged £60 for cleaning. Actually, thanks to my children growing up, this was the cleanest car we've rented abroad so far, just needed a little cleaning. Complaining to the rental company got me a vague photo. If they found it dirty, they should have pointed it out and charged the cleaning fee at that time, I wouldn't have argued. They should provide proof when making accusations. It feels like small car rental companies lure you in and backstab you later.
“Petrol stations at Heathrow very hard to find near the drop off location.”
About Europcar:9.0/10
Staff at pickup we’re not very helpful
About QEEQ:10.0/10
Great service worked very well
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