We received conflicting information during the car hire period when we had questions about extending

I booked a Volkswagen Tiguan but received a plug-in hybrid Suzuki Across. The car had only 2000 miles on it and was quite new. The space was decent, but the small battery made it impractical for charging at public stations, so I had to drive it on fuel only, which was noisy but seemed fuel-efficient. Unfortunately, despite confirming with the staff at return that there were no overtime charges, the fuel tank was full, and the car was undamaged, I was inexplicably charged £20. I also did not receive a final invoice explaining the charges. It has been three working days since the platform sent an inquiry, and I have yet to receive a response. During pickup, there were 4-5 upsell attempts, but the staff awkwardly explained that they had to ask the customers due to system prompts, which I understood. I despise Europcar's system for this.

Waited nearly an hour at Heathrow Airport due to the crowd; I got a manual car which I don't think matches the model I paid for.

The service was not enthusiastic, just average.

Excellent customer service very friendly people and desk

Excellent customer service very friendly

Like: Efficient and good selection of cars.
Dislike: Given option of type of cars