Excellent and efficient.

Pickup was very convenient, not many people around even at noon! The car I got had just been cleaned. I booked a Toyota but received a Jeep instead. Although it had 80,000 kilometers and the steering wheel made some noise, I was still satisfied since it was a four-wheel drive. Having a car is essential for road trips. Especially in the US, efficiency is very low without a car. Remember to complete the formalities at the terminal first, then head to the parking lot to pick up the car. Returning the car is also very convenient—just hand over the keys. They only check if the fuel tank is full. Make sure to fill it up before returning.

We were supposed to get a saloon car but they didn't have one so we had to make do with large pick up truck. We told them we wanted a car or even a SUV but they wouldn't entertain us. The girl at Avis was very unhelpful. We managed to go to Avis office in Kissimmee the following evening and they exchanged the truck for a saloon car. However the saloon car then became faulty with all electrics closing down. So no blinkers and nothing showing on dashboard. Very frightening. We had to go back again the next day and eventually got a small SUV. Terrible service from Avis at MCO.

Overall satisfied. The pickup was delayed a bit due to insurance problems, but unnecessary insurance was later canceled and not forced upon us. The service attitude was also quite good.

The pick up was slow, 25 minutes, despite there only being 3 people ahead of me in the queue, but at least it was in the terminal.

Booking worked well and the price drop guarantee worked with a reduction on the original price.