It was raining the day I rented the car. Despite there not being many people renting, there was still a queue, seemingly all from the airport. The lady at the front desk was very nice.

Chaotic organization, 90 minutes needed for return, inefficient shuttle, 4 person van instead of mini-bus. Almost missed my flight due to all of this. The good thing was I got upgrade from sedan to SUV, but the car was not clean, remnants of a For Sale sticker on the passenger window. Apperently the car was a recently purchased used car but it performed well.

The location has easy access to YVR behind Costco a very busy area all day, the checking in was busy, but the property is too small for all the cars being rented, so it was difficult to exit the parking area and it took 20 minutes to move the cars around before you could leave. The best deal was the weekly price so thanks, I will be back.

Like: Friendly and very helpful staffs, great price for the vehicle
Dislike: It would be great if there's more car model to choose

Like: The shuttle driver was very very friendly. He did not waste any time. The day we returned the vehicle. The girl was super friendly also. We have already booked our next rental with them in Sept.