The staff proactively reached out with all the info I needed, and contacted me right after I landed to arrange a shuttle to the store. The whole handover process was quick and smooth.

Excellent car rental company with Chinese-speaking staff who provide thorough reminders about important details.

The staff had a great attitude.

Smooth and seamless.

The company is newly established, and the staff are young and not very experienced. The car rental includes basic insurance with a deductible of 250,000 yen, but the contract only mentions 200,000 yen. There's an additional charge of 2,000 yen for early pickup. The store isn’t fancy, and the vehicle condition is average, though still reliable enough to not break down on the road. The most important thing is the price – it's extremely affordable. The basic services are sufficient, so if your expectations aren't too high, go ahead and give it a try!