Booking a bit stressful but pick up, drop off and actual vehicle was A*
S.Propert
Canada
Reviewed: Thu, Jul 25, 2019
About Routes:9.7/10
Car was perfect and practically brand new. Service was excellent - no hard sell for extra insurance was appreciated. Drop off was straight forward - all staff friendly and polite.
1. This is supposed to be a local chain, but I only found two locations in the whole of Vancouver.
2. During the booking, I specifically chose the Jeep Cherokee, but I got a Nissan instead. The difference is night and day. I couldn't argue because the rental company is located outside the airport. If you don't want it, you have to walk back to the airport yourself.
3. Nowhere did it mention that there was a mileage limit. I went to the US and was told I could only drive 1300 kilometers in 6 days, and any extra would be charged at 30 CAD per kilometer. I just had to accept it.
4. When I picked up the car, they rushed me through a 1-minute inspection, but when I returned it, they took 10 minutes to check. They said there was a ~0.2cm scratch on the top of the windshield that wasn't there before. They insisted it was my fault. Are you crazy for money? Making all sorts of excuses to charge me. In the end, I had to catch a flight, so I unwillingly wrote down what happened.
When I arrived at the rental company, I was told that they only have Wranglers and no other Jeep models. I specifically chose the more expensive Grand Cherokee or similar model to have more space for my stuff. If I had known this, why would the website list more expensive Jeep models? I could have just chosen a Wrangler directly. So when I got the Wrangler, I couldn't fit everything, which was very inconvenient.
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Booking a bit stressful but pick up, drop off and actual vehicle was A*
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