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Search for Routes Car Hire in Orlando

Bait and Hound

Reviewed: Thu, Jul 25, 2019
About Routes: 8.3 /10
Routes is not ready to rent cars to travelers through your website! Counter agent is more a sales person than a customer service agent; their focus is to force the up-sell of peripheral services for the vehicle (insurances, etc.) Routes operates a non-transparent pedatory process. The renter is stuck at their remote location with little or no choice but to buy the additonal coverages and services because renter is stuck and/or eager to leave the situation because the rental process is stretching well beyond 45 minutes. I have rented 100s of vehicles even using EasyRents many times. Routes is the worst that I have experienced around the world and will never select them in an offer by EasyRents again. I suggest that you drop thme from your vendor list for your US domestic travelers but especially your international travelers!
About QEEQ: 10.0 /10
Good platform--I have rented through Easyrentcars on several previous occasions. I recommend vetting your vendor partners more rigorously. Routes is not a good partner. I plan to contact the Florida Better Business Bureau concerning my experience.
Nissan Rogue image
Routes
Orlando International Airport(MCO)
Orlando
United States
Medium SUV | Nissan Rogue or similar

Relevant Reviews on Routes ORLANDO AIRPORT

Judith Tipton

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Intermediate | Toyota Corolla or similar
Routes
Orlando International Airport(MCO)
Orlando
United States
Reviewed: Thu, May 30, 2019
“I will think twice about booking or renting even though prices were lower. Thank you.”
About Routes: 7.0 /10
Customer services was very poor. The staff was more concerned about finding a TV station (about 5 minutes scrolling Netflix) than helping waiting customers. Many customers were complaining about waiting over an hour for car and even for the shuttle. It was not opened at 6 am when customers arrived when it was supposed to be 24 hour service. Restroom (women's) was filthy and toilet a mess and I would not sit on it. The car lot itself was very disturbing and crowded and made me feel uneasy about my choice (first time). Cars crammed in everywhere on the grass and looked unprofessional.

R.Smith

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Intermediate | Toyota Corolla or similar
Routes
Orlando International Airport(MCO)
Orlando
United States
Reviewed: Thu, May 30, 2019
“Terrible experience”
About Routes: 5.3 /10
Shuttle didnt arrive at airport, they would not answer phone, they would not reimburse for taxi fare, several hidden fees, unpleasant service and staff. Will never use Routes again.

c.overby

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Intermediate | Toyota Corolla or similar
Routes
Orlando International Airport(MCO)
Orlando
United States
Reviewed: Sat, May 25, 2019
“Great!”
About Routes: 10.0 /10
The price, car, and the service were all excellent! Only complain is that Routes should open earlier, I had a 7 am flight and they do not open until 6am. Even so the staff quickly processed my return and took me to the airport.
About QEEQ: 10.0 /10

Jack

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Medium SUV | Nissan Rogue or similar
Routes
Orlando International Airport(MCO)
Orlando
United States
Reviewed: Wed, Feb 20, 2019
“10/10”
About Routes: 10.0 /10
Best customer service experience I had so far for a car rental. Everyone was so friendly and the ride was on time .
About QEEQ: 10.0 /10

R.Graves

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Economy | Kia Rio or similar
Routes
Orlando International Airport(MCO)
Orlando
United States
Reviewed: Thu, Jul 26, 2018
“rental in Orlando”
About Routes: 8.2 /10
Like: Service staff was great, car upgrade was good, thank god for GPS for finding our way to and from the office location, shuttle driver back to the airport was outstanding
Dislike: confusion on airport pickup, no indication that we had to call for a shuttle. could use more staff at the desk to expedite pickup and dropoff

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