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Poor and stressful

Reviewed: Sun, Jul 28, 2019
About Hertz: 5.7 /10
Poor customer service our car wasn’t available he didn’t help at all and we were international tourists. Offered no options just shrugged his shoulders. When we dropped off the vehicle we got charged 100 USD our car was not available no discount was given on the larger mini van option.
About QEEQ: 10.0 /10
Medium SUV | Nissan Rogue or similar

Relevant Reviews on Hertz in United States

Constance Antoinette

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Reviewed: Mon, Sep 2, 2024
About Hertz: 10.0 /10
A very satisfying car rental experience.
About QEEQ: 10.0 /10

Susie Hudson

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Reviewed: Mon, Jul 22, 2024
About Hertz: 10.0 /10
Very satisfied
About QEEQ: 10.0 /10

Darnell Nixon

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Reviewed: Wed, Jan 18, 2017
About Hertz: 6.0 /10

Cynthia Camp

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Reviewed: Mon, Oct 3, 2016
About Hertz: 10.0 /10
I chose a child seat, but when I got to the rental company, they said there was no child seat for me.

E.Durante

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Pickup Truck | Dodge Ram 1500 or similar
Reviewed: Tue, Aug 13, 2019
“Easy swift process but double check paperwork.”
About Hertz: 10.0 /10
Very easy process. Had to ask for existing damage to be noted on the form before I signed and took the car as the form I was presented with didn’t document all existing damage. I fear if I had not asked for a member of staff to check the car again and document correctly before me leaving I would have been charged for damage that was there before on return of the vehicle. Other than this point everything else was faultless and the car was fantastic.
About QEEQ: 8.0 /10
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