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Search for ACE Rental Cars Car Hire in Melbourne

Bad experience with ACE

Reviewed: Mon, Jul 29, 2019
About ACE Rental Cars: 4.3 /10
The customer service of Ace is very poor. Michael and Jake were very unhelpful and showed no interest in job. Jake was very rude and refused to come out when I had to ask something about the hand break. He said its not his responsibility. All I did i asked to show the hand break as it was at the foot site. A smirk on the face and doesn't care attitude. I have given back the another car I rented the last week 6 days back and bond payment of that car is not yet released. I am still chasing them. Never going back to ACE.
About QEEQ: 10.0 /10
Great, thank you Easyrent cars. Please remove ACE from your list.
Toyota Corolla Hatchback image
ACE Rental Cars
Melbourne Airport(MEL)
Melbourne
Australia
Economy | Toyota Corolla Hatchback or similar

Relevant Reviews on ACE Rental Cars Melbourne Airport

Erin Cissie

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ACE Rental Cars
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Sun, Apr 27, 2025
About ACE Rental Cars: 10.0 /10
The pick-up and drop-off process was very smooth.
About QEEQ: 10.0 /10

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Compact | Toyota Corolla Hatchback or similar
ACE Rental Cars
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Tue, Feb 4, 2020
“Excellent. Very pleased with the level of service and overall quality for the price.”
About ACE Rental Cars: 9.3 /10
Car was a Kia cerato - not a great car but was in a clean condition. Windscreen wipers weren’t great in the rain. Otherwise, everything was great including service.
About QEEQ: 10.0 /10
Great. Price drop protector is good. I don’t think we benefited this time but we have done before.

N.Welsh

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Economy | Toyota Corolla Hatchback or similar
ACE Rental Cars
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Wed, Oct 23, 2019
“Amazing”
About ACE Rental Cars: 10.0 /10
Excellent service overall. Very happy from the pickup right through to the drop off. They cared for my safety and upgraded my vehicle due to a fault. AAA+++
About QEEQ: 10.0 /10
Love the app

Gayan

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Compact SUV | Toyota RAV4 or similar
ACE Rental Cars
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Tue, Oct 15, 2019
“Good”
About ACE Rental Cars: 9.7 /10
Happy with the overall customer service. You might not get the car you order but will get a similar one. At least, leave 30mins to 1 hour for shuttle service time+paperwork.
About QEEQ: 8.0 /10
I asked the easyrentcars to change my dropoff and pickup times as I used the default times mistakenly. I haven't heard from them until now after one week of my trip.

Hotelier

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Intermediate | Toyota Corolla or similar
ACE Rental Cars
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Tue, Jul 30, 2019
“Battery was dead & had to wait for help from Ace car rentals as it was 3KM’s from the drop off stati”
About ACE Rental Cars: 6.3 /10
Car was not cleaned properly & figured battery was flat after filling Fuel 2 km’s Before drop off station. Almost missed the flight but Katie from the counters saved the day for them. While the guy Albert refused to take me to the airport Katie did. Kudo’s to her & she dropped me 3 minutes before bag drop closed off. Waiting & being able to get in touch was an absolute stress ..
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