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Terrible slow collection experience with awful Hertz

Reviewed: Mon, Jul 29, 2019
About Hertz: 5.3 /10
Utterly appalling pick up experience. Huge very slow queue. Way way worse than all the other rental car people at the same airport and time. Incredible that they had apparently made no effort to staff up or flexibly on a very busy Saturday and their process was itself useless - very paper driven rather than online and ready in advance which again the other companies had done (a relative was picking a car up from Budget so we had direct experience of that on the same day). in short - hugely disappointing.
About QEEQ: 8.0 /10
All worked well thank you.
Full Size Van | Opel Vivaro or similar

Relevant Reviews on Hertz in France

Nora Violet

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Reviewed: Sun, Jun 23, 2024
About Hertz: 10.0 /10
It's acceptable.
About QEEQ: 10.0 /10

Horace Spender

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Reviewed: Wed, Jun 25, 2014
About Hertz: 10.0 /10
Very good, everything went smoothly.
About QEEQ: 10.0 /10

Boyce Sharp

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Reviewed: Tue, Aug 11, 2015
About Hertz: 6.0 /10

Joy Julian

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Reviewed: Wed, Oct 28, 2015
About Hertz: 10.0 /10
The lady at the front desk in France was really nice and efficient. The first car we got was an Opel, but the trunk was too small. After mentioning it to the front desk, they swapped it for a Nissan, which was still small, but we didn't want to complain further, so we made do. So, don't pick up your car at 8 AM! It's very important. They tend to give you less desirable models first. My luggage, which was 26 and 22 inches, couldn't fit in the trunk, one had to be placed in the front seat.
About QEEQ: 10.0 /10

I.S.

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Mini Van | Ford Grand C-max 7 Seats or similar
Reviewed: Sun, Oct 13, 2019
“Waste of of time and untrained staff.”
About Hertz: 5.3 /10
We received different car then what we booked, smaller in size and caused issues with luggage. At drop off Hetz staff member was very unfriendly and rude, wasted over 40 minutes with this guy.

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