good specialy an Pick up personal was super friendly
C.Hu1
France
Reviewed: Mon, Aug 5, 2019
About Europcar:8.3/10
I did not receive an Email with Final bill...
The return at CDG Paris airport terminal parking was difficult to find where was the allocate space for Eurocar to drop the car
The Trunk of the car could not easily fit 2 large 28L standard suitcase.
When I visited the store a day in advance, I found out that the reservation was for a different store. The staff, knowing my situation, proactively arranged to transfer the car to the nearest store the next day. Great service.
The queue was very long, almost an hour before it was my turn. The lady at the counter saw that I had purchased full insurance and offered me a choice of Mercedes or Volvo. I thought they were similar models, but they were actually upgrades, requiring an extra 950 USD. After explaining that I only needed an A3 or a similar model, the staff member seemed displeased and said there were no A3s available. Eventually, I was given a hybrid Toyota. During the pickup, I noticed damage all over the car but the pickup assistant was very nice and recorded the damages on the pickup form in French. Five days later, the car kept reporting faults, and the hotel front desk had to help me contact the car rental company in French to see if they could repair it. The response was that they don't fix cars and advised me to drive back to the airport to exchange it. Worried about potential breakdowns on the road, I had to refuel and exchange it for another Japanese car at the airport rental station so that the trip could continue. Returning the car went smoothly, and the inspection guy was very professional and much faster than the front desk.
I love the cars provided with great condition and the time saving process of pick-up and drop-off.
About QEEQ:10.0/10
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good specialy an Pick up personal was super friendly
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