Heavily overcharged for a small ding that I didn't cause
New Zealand
Reviewed: Tue, Aug 6, 2019
About EZU:6.3/10
On drop off, they will definitely go out of their way to find the smallest ding or scratch possible. I was charged $500+ for a tiny ding on the front bumper, even though the staff said it'd probably be around $150. Definitely not worth the cheaper car rental rate when they appear to make their money off small dings that you didn't cause.
We were hoping for a hatchback but ended up with a saloon. Luckily the boxed bicycle would just fit in. Having the bike caused problems at the airport pickup as the car couldn’t take the two of us as well as the bike. One of us had to wait for another vehicle. We did say we had a bike when we phoned to ask to be collected! Other than this small hitch, the whole process of getting the car was quick and straight forward. The staff were extremely pleasant.
About QEEQ:10.0/10
It was extremely easy and quick to book a car on Easyrentcars.
A bit difficult to find staff, needs easy sign to find company car
About QEEQ:7.0/10
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Heavily overcharged for a small ding that I didn't cause
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