“I have been to Orlando 5 time in last 15 years and this is the worst car I have had ever”
About FOX RENT A CAR:6.0/10
Counter staff where great
Car wasn’t ready
Waited 2 hours after a 9 hour flight not ideal
Car was filthy
Car wasn’t in good condition
Car broke down ruining last 2 days of holiday
Car had poor brakes
Car was very noisy when opening rear doors
Price of car appeared to go up by £200
I was very frustrated because I rented a Jeep Grand Cherokee Media SUV because I wanted a strong 6 or 8-cylinder car.
I was handed a Mitsubish Outlander 4-cylinder SUV without any power, in with a noise in the rear wheels that appeared to be damaged wheel bearing.
Very disappointed.
When dropping off the vehicle, i’m Handed an invoice that largely exceeds what the rental rate was when booking on Easyrentcars.com. I couldn’t stick around to argue since I had to catch my flight. They just told me all adjustment would be made based on my Easyrental package price before being charged to my credit card....it was not. It now shows I paid more than double what my Easyrentcars deal let me to believe. Extremely disappointed! I now will have to see what I can do about it from 2500 km away...
The staff was extremely rude and not helpful. Yes, sure, I rented a 7 passenger vehicle but NO room for luggage? At least put this on your specs. I drove to the airport in a Toyota Highlander (2018) and rent a 4Runner with less cargo room? The car was nasty and had not been cleaned.
They charge addittional insurance + Taxes and surcharges.
Total paid $570.00 instead of $385.00, totally unespected.
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Customer Service
Horrible , didn’t receive the car we paid for. Manager was rude . Never again
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