Very easy online booking process. Friendly counter staff at airport pick up. No issues

Really friendly and helpful staff.

Extremely satisfied

Hertz car rental is excellent. The staff was very interesting and even upgraded us to a Hyundai Tucson for free. It was much better than Ace rental in Melbourne, where we reserved a Mitsubishi Outlander, but they gave us a Toyota RAV4 instead, claiming they were the same class. The RAV4 was the only car available even though there were two Outlanders parked outside. They said we were late by 16 minutes and those cars were reserved for the next day. Their service was terrible with dirty cars and sandy fabric seats, and we had to wait at the airport for over half an hour. I'd advise everyone to stick with Hertz to avoid such issues. And are Outlander and RAV4 really the same class? Don't fool me.

The service was very enthusiastic!

The rental office is right inside the airport. The staff is very friendly and explained the rental terms in detail. I went to the parking lot to pick up the car myself and got a red Mitsubishi SUV in good condition. It accompanied me on a wonderful trip in Tasmania.