Not happy with the overall service received. Rentals should be quick and simple on holidays time is

The guy was nice behind the counter and upgraded the car but I sat there for 45 minutes waiting for the car with only 4 people ahead of me. The lady in front of me had been there 1 1/2 hours!

Overall it was a very good experience. I was disappointed that we were not provided a vehicle similar to an Audi A3 though despite that our booking said Audi A3 or similar. However, the Fiat worked out well for us. The pick-up and drop offs were quite easy and didn't take long.

Easy to use and book.

Two and half hour wait in line for pick up. The car we booked was not available. The car allocated was too small. The drop off at Sorrento was also horrendous! Avis need to review their customer service

Nous sommes tres decus de la voiture parce que nous avions réservé un VUS Jeep et avons recu un Renault Captur beaucoup trop petit pour 4 voyageurs. Durant les deux semaines de location, nous avons du composer avec une superposition de valises durant tout le trajet. De plus, nous avions pris avec vous l’assurance totale et avons du debourser 600$ euros a la prise de la voiture plus (+) 300$ euros au retour de la voiture.

Waiting in line for more than 45 minutes. An employee of Avis pretended not to see my reservation, and offered to pay 1348 euros in addition to 345 euros paid for Easyrentcars.com ahhh! It's cheating! I refused! The employee "looked carefully", found the reservation and offered to pay 845 euros in addition to 345 euros paid on Easyrentcars.com ahhh! Want pay attention! I have previously rented a car many times in Avis Verona airport, never had such problems! I'm terrified!