Downgraded with no reason

Car behaved great and just as expected, had a good few bumps and scratches (all in bodywork) but staff took note of all of them so no hassle when returning it. Busy during pick up so took about 20 min to get the car after arriving on the company premises. Shuttle bus to and from airport is quick and usually don't have to way much for it. Good experience with them, not first time booked cars there and never had any problems whatsoever.

Price drop is good but only looks to its own booking. Ended up cancelling initial booking and rebook another one from scratch for half the initial price (different company from initial booking, same car size). Easy to book and cancel it (still haven't checked if funds were returned though since takes a few days)

Lexus IS 300h. I rented an Audi, but Surprice does not have any Audi, or VW, or BMW, or Mercedes. The Lexus has less space for passengers and luggage than the Audi I wanted, and burns through gasoline at an astonishing rate. 400€ over 2 weeks.

Everything was OK beside two thibgs: the toll device was a hidden cost (1.2€/day) and they only work until 8pm... Has to pay 35 euro extra for overtime since my plane was late.

The car exceeded my expectations as it was upgraded for free. Staff was very friendly & helpful. The only minus was the waiting time for the shuttle car at the pick-up meeting point. Also, it wasn’t possible to get through to the reception to find our how long was the waiting time.

All went fine.