Downgraded with no reason

Portugal

Reviewed: Fri, Aug 16, 2019

About SURPRICE RENT A CAR: 8.3 /10

Very friendly stuff at the car rental place. I booked a compact class but this type of car has not been available at the pickup location and I was offered no alternative. Furthermore as I hit a bumper, the official seat dealership has listed the damage by 200 euro and the car rental company charged around 470 euro for this damage.

About QEEQ: 8.0 /10

Compact | Ford Focus or similar

14-day rental

Relevant Reviews on SURPRICE RENT A CAR in Portugal

C.Franca

Portugal

19-day rental

Economy | Peugeot 208 or similar

Reviewed: Tue, Mar 26, 2024

“3 agreeable weeks in Lisbon”

About SURPRICE RENT A CAR: 9.0 /10

All good Thanks

About QEEQ: 10.0 /10

Great!

S.Campos Soares

Portugal

14-day rental

Small SUV | Renault Captur or similar

Reviewed: Sun, Jan 7, 2024

“great experience”

About SURPRICE RENT A CAR: 10.0 /10

very good service, car, price, location, friendliness!

About QEEQ: 10.0 /10

Gerard

Portugal

7-day rental

Economy | Toyota Yaris or similar

Reviewed: Mon, Jul 29, 2019

“Never again”

About SURPRICE RENT A CAR: 6.0 /10

Waited over 2 hours to rent the car. They charged my card over $1500 for insurance when I told them my credit card covers any additional accident protection. When I rented the car, I explained I would be returning the car on thurs July 25, not sat July 27. They said I would still have to pay till July 27th even though I returned it 2 days earlier. I want those two days refunded back to me, not a good way to do business

About QEEQ: 8.0 /10

The online process was fine, didn’t realize the nightmare I would face using surprice in Lisbon !