My summer vacation

Pretty good.

There was only one person ahead of me in line when I arrived, but the wait time was long mainly because there were no cars available.

Great, will continue using in the future

The car condition was acceptable, but there weren't many models to choose from. No need to provide a driver's license notarization document, just the pickup slip and the driver's license. We waited for the shuttle bus at the airport for more than 20 minutes, while buses from other rental companies passed by multiple times. This was the most unsatisfactory part. The return process was simple, but having to drag luggage to take a train to the terminal felt very inconvenient.

Like: We arrived and spent a few moments waiting for the service agent, but she was very friendly and when she looked at my license, she noticed the following day was my birthday, she upgraded me at no charge. Then went I went out the airport to pick up the car the girls in the booth were fantastic and made the same comment and made sure I was upgraded at no charge.
Dislike: I was told that when I checked the car back in I would get a email receipt and I have not received anything and this is 3 days now. I have even checked my spam and have received nothing. That part of the service needs to be better.