Joshua, Return car attendant was SPECTACULAR !

The car rental company's maintenance should be more diligent. When I got my car, the engine warning light was on, so they replaced it with another one. However, the engine light of the replacement car turned on the next day as well. Therefore, I hope the rental company will be more meticulous with their vehicle maintenance, as this is a safety issue.

The speed of car rental in the US is more or less the same across companies, always slow, haha.

It would be great to have Chinese customer service.

Everything was good in most aspects, but I was really frustrated. My husband didn't bring his own credit card, and BUDGET is the only company that doesn't allow multiple drivers under one card. Rent Rent Car didn't know about this rule, so I ended up driving over 2000 kilometers by myself. As a woman who has never driven for so long and was supposed to be on vacation, I almost cried. It seriously impacted my holiday mood and I was constantly unhappy and exhausted.

In the beginning, the customer service staff kept saying that there was no available booked car and tried to ask me to upgrade. After negotiations for a while, I finally got another car in the same class as what I booked. When I picked up the car, the tire pressures were something wrong. But luckily, the on-site staff helped me to fix it.