smooth booking process but vastly excessive delays both on pick up and drop off. Disappointing

Gio

Italy

Reviewed: Tue, Aug 27, 2019

About Hertz: 6.7 /10

I waited just over 2 hours to pick up my vehicle. Then the seat belts weren't set up properly leading to further delays. Despite the best efforts of the staff who were friendly and helpful, they just couldn't cope with the volume of demands placed on them. Also vehicle drop off was a 45 minute wait, very disorganized and not enough staff. again staff were friendly and helpful but overwhelmed with customers to deal with. It was very disappointing and I will NOT choose Hertz again because of this.

About QEEQ: 8.0 /10

all fine

Small SUV | Nissan X-Trail or similar

1 days rental

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Conrad Wilhelmina

Italy

1 days rental

Reviewed: Thu, Aug 29, 2019

“Around Sicily”

About Hertz: 8.0 /10

Staff competence was average, attitude was indifferent.

About QEEQ: 8.0 /10

Spencer Toland

Italy

1 days rental

Reviewed: Mon, Jul 8, 2019

About Hertz: 6.0 /10

The car pickup process was extremely slow, primarily due to heavy sales pitches from the staff.

Colby

Italy

1 days rental

Reviewed: Sun, Jul 14, 2019

“A Trip Around Sicily, Ferry to the Italian Peninsula”

About Hertz: 8.0 /10

Very satisfied, but the return process was particularly slow

Valentine Johnston(e)

Italy

1 days rental

Reviewed: Mon, Oct 14, 2019

About Hertz: 2.0 /10

It's surprising that such a big company doesn't have a POS machine. Manual entry had to be used for payment, and since I used a HSBC card, the bank saw it as a risky transaction and froze the merchant's account. I couldn't rent the car as a result.

Isaac Wallis

Italy

1 days rental

Reviewed: Fri, Jan 24, 2020

“Catania-Syracuse-Taormina-Palermo”

About Hertz: 2.0 /10

Very poor experience. Firstly, I booked an Alfa but was forced to choose between a nine-seater manual and automatic. Because the car was too big, I opted for the automatic and had to pay an extra 20 euros. Secondly, I purchased full insurance, but the customer service told me to report to the police for a claim. The police did not accept it and did not provide any incident number. As a result, for a small scratch, the rental company charged me 200 euros.

smooth booking process but vastly excessive delays both on pick up and drop off. Disappointing

Relevant Reviews on Hertz CATANIA AP

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