smooth booking process but vastly excessive delays both on pick up and drop off. Disappointing

Gio

Italy

Reviewed: Tue, Aug 27, 2019

About Hertz: 6.7 /10

I waited just over 2 hours to pick up my vehicle. Then the seat belts weren't set up properly leading to further delays. Despite the best efforts of the staff who were friendly and helpful, they just couldn't cope with the volume of demands placed on them. Also vehicle drop off was a 45 minute wait, very disorganized and not enough staff. again staff were friendly and helpful but overwhelmed with customers to deal with. It was very disappointing and I will NOT choose Hertz again because of this.

About QEEQ: 8.0 /10

all fine

Small SUV | Nissan X-Trail or similar

1 days rental

Relevant Reviews on Hertz CATANIA AP

Italy

5-day rental

Compact | Fiat 500l or similar

Reviewed: Sat, Aug 3, 2024

About Hertz: 10.0 /10

Convenient pick up and drop off location

About QEEQ: 10.0 /10

Easy to use and best value for money platform

Wordsworth Alcott

Italy

1 days rental

Reviewed: Sat, Jul 20, 2019

About Hertz: 2.0 /10

Took three hours to pick up the car

Spencer Toland

Italy

1 days rental

Reviewed: Mon, Jul 8, 2019

About Hertz: 6.0 /10

The car pickup process was extremely slow, primarily due to heavy sales pitches from the staff.

Valentine Johnston(e)

Italy

1 days rental

Reviewed: Mon, Oct 14, 2019

About Hertz: 2.0 /10

It's surprising that such a big company doesn't have a POS machine. Manual entry had to be used for payment, and since I used a HSBC card, the bank saw it as a risky transaction and froze the merchant's account. I couldn't rent the car as a result.

Adolph Julius

Italy

1 days rental

Reviewed: Sat, May 12, 2018

About Hertz: 2.0 /10

Waited three hours to pick up the car, which delayed our trip.

smooth booking process but vastly excessive delays both on pick up and drop off. Disappointing

Relevant Reviews on Hertz CATANIA AP

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