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00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 3279884326
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 3279884326
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Search for Budget Car Hire in Los Angeles

Horrible customer service experience with a nice car

Reviewed: Sun, Sep 1, 2019
About Budget: 7.7 /10
When we picked up the car on the 14th of August from Los Angeles Airport, the counter staff member called Bruce was absolutely terrible. It was probably one of the poorest customer services I have experienced in my life. He was rude, bullying and even tried to sell us extra insurance even though we had bought the full insurance package covering everything there is. He was mocking us and had an attitude as if he was supreme. I don't understand how can you have a person like that on the job. Never using Budget again for renting a car, if that is what the company wants to represent. I would appreciate if you would forward this feedback to his manager.
About QEEQ: 10.0 /10
Ford Escape image
Budget
Los Angeles Airport(LAX)
Los Angeles
United States
Medium SUV | Ford Escape or similar

Relevant Reviews on Budget Los Angeles Airport LAX CA

Joy Julian

View more >
Budget
Los Angeles Airport(LAX)
Los Angeles
United States
Reviewed: Fri, Feb 16, 2024
About Budget: 10.0 /10
Satisfactory
About QEEQ: 10.0 /10

Sean Jonson

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Budget
Los Angeles Airport(LAX)
Los Angeles
United States
Reviewed: Fri, Oct 25, 2019
“Los Angeles - San Diego - Grand Canyon - Page - Arches - Salt Lake City - Yellowstone - Bryce - Las”
About Budget: 6.0 /10
When picking up the car, I was almost charged several hundred dollars for services. They wanted me to click AGREE on the screen and sign. Thankfully, I had read online about these insurance scams before, and after scrutinizing for a while and questioning, the front desk tore up the initial contract and issued a new one. However, our originally booked four-door compact car was replaced with a two-door car. It seems like a downgrade, and it wasn't any of the car models mentioned on the rental site. The rental company didn't admit the downgrade when contacted. So, what's the point of having separate options for two-door and four-door cars on your booking page? Also, I clearly saw other car options listed under the counter initially, but after I refused to buy the new insurance, they changed my car to a smaller two-door model. There were plenty of cars waiting to be rented in the lot. After driving the car for three days, it showed a need for an oil change, even though I hadn't driven that much. Clearly, the store doesn't care about maintenance schedules. We wasted around three hours getting the oil changed. The rental website's customer service said we could get a refund for the oil change fee by showing the receipt when returning the car, but the rental company said our money went to the third-party booking agency. It seems the rental website isn't as professional as claimed, just a bit cheaper. The shuttle service to and from the airport was convenient with frequent buses.

Ian Zacharias

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Budget
Los Angeles Airport(LAX)
Los Angeles
United States
Reviewed: Sat, May 5, 2018
About Budget: 2.0 /10
The processing speed is too slow

M.Salahia

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Economy | Ford Fiesta or similar
Budget
Los Angeles Airport(LAX)
Los Angeles
United States
Reviewed: Wed, May 8, 2019
“Budget didn’t supply the same car or similar The oblige me to pay 39$/day to have other car”
About Budget: 7.0 /10
Budget didn’t supply the same car or similar The oblige me to pay 39$/day to have other car
About QEEQ: 8.0 /10

S.Chohan

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Economy | Ford Fiesta or similar
Budget
Los Angeles Airport(LAX)
Los Angeles
United States
Reviewed: Mon, Jan 21, 2019
“They refused to honor the reservation as the reservation was done in Dubai, demanding the UAE LICENS”
About Budget: 2.0 /10
Lately Budget car rental is a rip off. I will need a lot of space to write about their crooked dealings of Budget Car rental.

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