The car was nice and smooth. Pick up and drop off was also hassle free

They still try to upsell some items, like upgrading the car model or promoting insurance options.

Please see above. Car had many faults. The dent should be fixed before being rented again.

Excellent as usual.

Overall service was good, explanations were clear at pick-up.

The counter staff member was very efficient and well trained but the offer of an insurance at "only" twenty pounds per day was frankly astonishing and insulting. This is a very unpleasant "rip-off" practice at car rental offices always but this price was exceptionally brazen.