The order stated full-to-full fuel policy, but the car was given with an empty tank! Furthermore, the car's condition was poor with scratches and dents all over.
Surprice rent a car, is a pressure selling company. The car collection is from an of site location and not on the airport. We had to wait for a bus to take us to another location. The staff I was on that day were rude. There only aim was to add services. In my case I had to rent a tag system for tolls. I was not told of the cost. While I was collecting my car, I saw a family harassed into buying additional insurance and services. At the end with reluctance the family paid an extra $925 US Dollars.
The car I recieved was not a golf but a Toyota Auruis. All the cars had some bodywork damage.
I decided to return my car a day earlier. I went to the return address which is 15 minutes away from the airport. I arrived just before 8pm, but I was waiting for 30 minutes plus to speak to an advisor. There were 2 on duty. As soon as he finished I told him I want to return the car earlier. He told me I have to pay 35 Euro.
I refused and returned the following day.
“Dommage que l'on ne sache pas la compagnie de location avant ce qui m'a fait hésiter à passer par vo”
About SURPRICE RENT A CAR:9.0/10
Voiture correcte mais très abimée
About QEEQ:8.0/10
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