Best move I ever made

Got a free upgrade to a brand-new Nissan Rogue, less than a year old. The car was in great condition, quick acceleration, fuel-efficient, and felt super reliable to drive. The rental counter was conveniently located right after exiting the airport, and just 50 meters to the right of the terminal is the designated parking area for all rental companies. Returning the car was just as easy—park it back at the same spot.

The car rental process was very smooth. The staff's attitude was somewhat casual—they seemed indifferent. On the positive side, the vehicle return inspection was relaxed, easily passed, and they didn't push insurance sales. On the downside, it made me a bit nervous, as the information provided felt incomplete—like not being informed that I need to park the car in the car rental area upon return. This is quite crucial and could easily lead to parking in the wrong spot without guidance. There were no extra charges! Initially, a $600 deposit was charged on my card, and the bill indicated $280, which scared me a bit. In the end, after various refunds for the deposit and a fuel fee pre-authorization of $90 (full tank return), the final bill was exactly what the QEEQ app displayed: $160. However, the deposit refund hasn't appeared in my bank account yet. I'll verify and review again once it arrives.

The reason it was hard to find the drop-off location was because I don’t understand English, and in Montreal with French it’s even harder. Luckily, after circling around twice, I finally found it.

car had not been cleaned properly with trash in the car. Staff on counter gave me 2 keys locked together by chain which is pointless as you lose one, you lose them both. did not try to rectify this and said that this is how it comes

easy booking, good car for our needs answered queries i had with hertz when i couldnt get through to hertz on a phone line

We were given an upgrade to an SUV which was larger than we wanted. However after initial hesitation we accepted it (with a half tank of petrol included) and it proved very satisfactory on the wide roads and long distances of British Columbia.

Easy to use - more information on hiring details - eg insurance and extras.